Talk about your brand
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
PRODUCT INFO
Why the mattress topper I received can not inflate to 3 inches?
LINSY LIVING gel memory foam mattress topper needs 72 hours to puff back up to its original shape, please make sure the compressed mattress topper was fully expanded for 72 hours before first use.
Please Note: The low temperature, high humidity, high air pressure or poor ventilation condition in your room may delay the expansion process.
Can I use a mattress topper on any type of mattress?
Yes, in most cases, a mattress topper can be used on any type of mattress, including innerspring, memory foam, latex, or hybrid mattresses.
Can I use a mattress topper on any type of mattress?
Mattress topper twin has machine washable cover, makes it super convenient for daily maintenance and therefore extend its usage (NOTE: the inner memory foam is not washable!)
How do I clean a mattress topper?
Mattress topper twin has machine washable cover, makes it super convenient for daily maintenance and therefore extend its usage (NOTE: the inner memory foam is not washable!)
SHIPPING & RETUENS
How long do I have to wait for my order to arrive?
All orders will be processed in 1-2 business days. Depending on where you live, delivery is usually within 5-7 business days.
Am I in your shipping area?
We only sell and ship our products in the United States by far. However, please note that we do not provide sales services to the following remote areas : Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, Marshall Islands.
How do I get the tracking number of my order?
Once FedEx picks up parcels from our warehouse, the tracking number will be sent to your email address through our system.
How to return the product?
If you are not satisfied with our product, you can read below to return it please read the following guidelines:
https://linsyliving.com/pages/refund-policy
EVERYTHING ELSE
Do you accept payment installments?
Yes, you can pay overtime when you choose to pay with Paypal Installments.
Can I make changes to my order after placing it?
Once an order has been placed, it is automatically dropped into our workshops' queue and is not able to be edited. However, you could contact us within 24 hours of placing your order, we will change your order information as you want.